You can make product enquiries and other customer service enquiries online. Find out more on our Contact Us page.

Payment timing and currency are agreed with each client and may be collected before or after sourcing; payments are processed via secure third‑party channels or by bank transfer as arranged, and any prepaid amounts will be refunded if we cannot source the item within the agreed timeframe. For convenience, we recommend that buyers paying in RMB select the Globepay payment method.

Our buyers will source the product as soon as possible after receiving an order request.

This usually takes between 2-5 days, depending on the scarcity of the item, and usually the more scarce the item the longer the wait will be.

We will communicate with you promptly to find your favourites in the shortest possible time.

We will carefully check the quality of the purchased goods and take detailed photos for the customer via WeChat, and the product will only be shipped if you are satisfied.

The goods will be shipped to the location you specify, typically through Royal Mail and DHL.

You will receive a tracking number via WeChat, allowing you to monitor the delivery status and ensure timely receipt of your package.